Customers write on WhatsApp, there is no arguing with that. The point is that those conversations should not stay on one person's phone: in Coyote CRM they land on the customer record, the right people see them, and you answer from the computer.
Each number is a CRM account, shareable between several people, with the history staying with the company even when the person changes.
Ready-made messages with fields from the record, and campaigns to lists chosen in the CRM, with irregular pauses and "coffee breaks" that mimic human behaviour.
WhatsApp ticks are recorded, and a reply from the customer counts as certain proof of reading even when the blue tick never arrives.
Whoever writes "info" gets the right answer straight away, with images and attachments: a service that works out of hours too, and improves the number's reputation.
Before sending, the system checks that the number really exists on WhatsApp: messages into the void never leave, and do not pollute the statistics.
Campaigns and hand-written messages never overlap on the same number: they queue up, and a message written by a person goes first.
A video from the Coyote CRM demo series, recorded on real data.
Companies that receive enquiries on WhatsApp and want to treat them as they treat e-mail: with a history, someone responsible and a traceable reply.
The connection is made with the company number, linked once and for all. The route through the official API is also being developed, for those with Tech Provider volumes.
Yes, and it is the most common case. The CRM shows who has taken each conversation on and who replied, so the history stays readable.
Yes, with keyword auto-replies: anyone writing “info”, “price list” or whatever word you choose gets text, images and attachments straight away, at any hour.
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Half an hour of demonstration, with your own company records and documents. No commitment.